Shipping policy
Last Updated: July 25, 2026
Thank you for shopping with Ilham.pk. We are committed to delivering your handmade wooden products safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders within Pakistan and internationally.
1. Order Processing
All orders are processed after payment confirmation.
- Standard processing time is 1–3 business days.
- Custom, personalized, or made-to-order products may require additional processing time, which will be communicated on the product page or after your order is placed.
- Orders are not processed on Sundays or public holidays.
If we experience a high volume of orders or unexpected delays, we will notify you as soon as possible.
2. Shipping Within Pakistan
We deliver across Pakistan through reliable courier partners.
Estimated Delivery Time
- Major Cities: 2–5 business days
- Other Cities & Remote Areas: 3–7 business days
Actual delivery times may vary depending on your location, weather conditions, courier operations, or public holidays.
3. International Shipping
We proudly ship selected products to customers worldwide.
International delivery times generally range between:
7–21 business days or more
Delivery time depends on:
- Destination country
- Customs clearance
- Courier services
- Local delivery networks
Some countries may require additional time due to customs inspections.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Package weight
- Package dimensions
- Shipping method
From time to time, Ilham.pk may offer free shipping promotions. Such offers will be clearly displayed on the website.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking information (where available).
Tracking updates depend on the courier service and may take up to 24 hours to appear.
6. Customs Duties & Import Taxes
For international orders:
Customers are solely responsible for any customs duties, import taxes, VAT, or other government charges imposed by their country.
Ilham.pk has no control over these charges and cannot estimate their amount.
Failure to pay customs charges may result in delayed delivery or return of the package.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Ilham.pk is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
8. Failed Delivery & Returned Packages
If an order is returned due to:
- Incorrect address
- Customer unavailable
- Refused delivery
- Failure to pay customs charges
The customer may be responsible for:
- Return shipping charges
- Re-shipping charges
- Applicable handling fees
9. Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of receiving the package or the expected delivery date.
Please include:
- Your order number
- Clear photographs of the package and product (if damaged)
- A brief description of the issue
We will work with the courier to investigate and provide an appropriate resolution.
10. Delivery Delays
While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Customs inspections
- Courier disruptions
- Public holidays
- Political or transportation issues
Ilham.pk is not liable for delays caused by third-party shipping carriers or unforeseen events.
11. Multiple Shipments
In some cases, orders containing multiple products may be shipped separately to ensure faster delivery or product availability.
Customers will be informed if separate shipments are required.
12. Shipping Restrictions
Certain products or destinations may have shipping restrictions due to local laws, courier limitations, or customs regulations.
If we are unable to ship to your location, we will notify you and issue a full refund if payment has already been received.
13. Change or Cancellation Before Shipment
If you need to change your shipping address or cancel your order, please contact us as soon as possible.
Requests can only be accommodated before the order has been shipped.
Once an order has been dispatched, it cannot be cancelled or redirected.
14. Contact Us
If you have any questions regarding shipping, please contact us:
Ilham.pk
Email: ilham.com.pk@gmail.com
Website: https://ilham.pk
Customer Acknowledgement
By placing an order with Ilham.pk, you acknowledge that you have read, understood, and agreed to this Shipping Policy.